Terms & Conditions

 

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By placing a booking and paying for that booking (classes or 121 training) you are deemed to have read, understood, and accepted Positive Canine Coaching's terms and conditions. 

Classes, Training 121's & Consultations

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• Cars are parked at training venues at their owner’s risk. We do not accept any responsibility for theft or damage to cars or property whilst at training.

• Family members are always welcome in classes and 121 training. All children under 16 must be accompanied by an adult.

• If a class is held outdoors you will be notified.  If outdoors, please wear clothing appropriate to the time of year. Also please bring your dog or puppy a raincoat or jumper if they are short-coated and it is cold or wet and a cool coat if it is hot and they are thick coated.

• Please keep your dog on the lead at all times unless you are instructed otherwise. This is very important for the comfort and safety of all and our classes.

• All our classes are a set rate for whole the course. It is not possible to pay per class. We are unable to offer refunds at any time.  

• Please ensure your dog has had some exercise before the class and will be more relaxed and ready to learn.

• As responsible owners please ensure that you have the means to clean up after your dog and leave this in the designated bin

• Rewards form the basis of our training. Please bring high-value rewards such as your dog's favourite treat and toy. We will, of course, explain the best way to use these.

• Any injury to a dog is the sole responsibility of the owner

•  If your dog has ever bitten a person/another animal, you MUST report this prior to your booking class/consultation. 

• Should your bitch come into season during the course, you may not be able to attend but please check with your trainer

• If we have very bad weather or temperatures over 25 degrees or more please still come along unless we contact you. We will make adjustments to the class exercises and location to ensure you and your dog's safety

• Our classes are family-friendly, however, please make sure if a child is under the age of 8, there is an extra adult present.

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Bookings, Payments & Cancellations

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• ​Payment of your consultation/class fee implies full acceptance of these terms and conditions.

• All appointments must be paid in full by no later than 72 hours prior to the first class/consultation.  Payment plans can be discussed. 

• Classes are paid for in 6-week blocks, you are paying for your spot for the whole course and can not carry over classes that you have not managed to attend. 

• Cancellations for classes and consultations must be made by email. Cancellations will be subject to the following reasons: A substitute delegate may be named at any time before the class or workshop at no additional cost.

• If your dog comes into season please contact your trainer as you may not be able to attend class

• No refunds will be given for any missed group classes. (please see cancellation policy) 

• Missed group classes may not be taken at a later date. (please see cancellation policy)

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• Cancelations made one calendar day prior to the appointment may be rescheduled at an additional cost equivalent to the full fee of a single consultation.

• Cancelation made two calendar days prior to the appointment may be rescheduled at an additional cost equivalent to 50% of the full fee of a single consultation.

• Cancelations made more than two calendar days prior to booking may be rescheduled at no additional cost

• A cancelation is defined as any appointment which cannot be made at the time, date and location started when originally booked.

• Positive Canine Coaching reserves the right to cancel an appointment. Any appointment canceled by Positive Canine Coaching will be rescheduled for a later date

• All credit must be used within 6 months of the date of your first consultation

• No refunds will be given for any unused sessions after the aforementioned 6 month period or for any missed group classes

• If you are advised by PCC that a veterinary check is advisable it is your responsibility to ensure this is carried out.

• Positive Canine Coaching may cancel your session (even at short notice) if travel is unsafe. If this occurs your session will be rescheduled.

• No fees will be refunded. 

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Cancellation policy 

If you have paid for your place but then decide not to attend and the course has not yet started, you can request a refund (minus an administration fee of £20) as long as you give at least 10 days' notice before the course is due to begin. This is so that PCC has an opportunity to fill the space that you have left open. Once your payment has been received and classes have started, refunds are not available. If you would like a refund but you give fewer than 10 days' notice, you will not be eligible for a refund. Please make sure you are aware of this policy before you sign up for the course.  If you are unable to attend this course and would like to transfer to the next round, please discuss with PCC first. Please note that there is no guarantee that this is possible as it depends on availability and class dynamics.  

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DATA PROTECTION

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• The information on your booking form will only be used as a record of you and your dog, and to contact you in relation to dog training activities and will not be passed on to any third parties.

• We send out a monthly email newsletter which we would encourage you to opt in to receive to find out about future training. If you do not wish to receive this please unsubscribe from the newsletter by sending an email to hello@positivecanine@hotmail.co.uk

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Digital Media

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• By agreeing to the Terms and Conditions, you give Positive Canine Coaching permission to publish in print, electronic, or video format the likeness or image of you and/or your dog. You release all claims against Positive Canine Coaching with respect to privacy rights, publicity rights, copyright ownership, and publication, including any claim for compensation related to the use of the materials.

 

Client Responsibility

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By working with Positive Canine Coaching you agree to -

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• fully engage with the process of working with your dog to the best of your ability and understand that any changes will involve commitment and consistency

• understand there is no 'quick fix' when working with behavioural issues

• not to use aversive tools (choke chains,  anti-pull harnesses, slip leads, spray collars, prong collars, e-collars, rattle cans, water sprays etc) while undertaking training

• be open and honest in providing information

• ask for clarification if anything which is explained is unclear

• have an open mind with regard to potential solutions, changes, and strategies

 

 

PRIVACY POLICY 

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Positive Canine Coaching  operates the https://www.positivecaninecoaching.co.uk/ website, which provides Dog Training in the form of Classes, Training 121's & Consultations

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This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the Positive Canine Coaching website.

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If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

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The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at https://www.positivecaninecoaching.co.uk/, unless otherwise defined in this Privacy Policy.

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Information Collection and Use

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For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

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Log Data

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We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

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Service Providers

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We may employ third-party companies and individuals due to the following reasons:

    To facilitate our Service;
    To provide the Service on our behalf;
    To perform Service-related services; or
    To assist us in analysing how our Service is used.

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We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose

 

Security

 

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

 

Links to Other Sites

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Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

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Children's Privacy

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Our Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.

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Changes to This Privacy Policy

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We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

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Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

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Our Privacy Policy was created with the help of the https://www.privacypolicytemplate.net

 

Privacy Policy Template and the Disclaimer Generator

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COOKIE POLICY 

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This is the Cookie Policy for Positive Canine Coaching, accessible from https://www.positivecaninecoaching.co.uk

What Are Cookies

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As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it, and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the site's functionality.

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For more general information on cookies, please read What Are Cookies

 

How We Use Cookies

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We use cookies for a variety of reasons detailed below. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

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Disabling Cookies

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You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

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The Cookies We Set

Login related cookies

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
 

Email newsletters related cookies

 

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribe/unsubscribed users.

 

Forms related cookies

When you submit data through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

 

Third Party Cookies

 

In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

 

This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
 

For more information on Google Analytics cookies, see the official Google Analytics page.
 

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Instagram, LinkedIn Pinterest will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

 

More Information

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Hopefully, that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. This Cookies Policy was created with the help of the Cookies Policy Template Generator and the Privacy Policy Template Generator

 

However, if you are still looking for more information then you can contact us by emailing:

 

Email: hello@positivecaninecoaching.co.uk

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